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Codename Entertainment
Impossible gift delivery
Lvl 145 "Vanquisher of Evil!"
1 Post
Link to post - Posted December 15th 2013 at 11:24 AM
Ryan Chioni
There is no way that I am able to deliver gifts to this house.
http://imgur.com/f2YejzH
Lvl 330 "Pseudo Achiever"
438 Posts
Link to post - Posted December 15th 2013 at 2:22 PM
Marci Wilson
Send in a help ticket. The developer wrote an explanation for this on the event's main thread. :)
5 Posts
Link to post - Posted December 16th 2013 at 5:47 AM
Erna Elvira
How do I send in a help ticket?
Lvl 330 "Pseudo Achiever"
438 Posts
Link to post - Posted December 16th 2013 at 6:41 AM
Marci Wilson
When you load your game, at the top of window, where the bar is located that allows you to select play, forum, profile, help, or FAQ, click on 'Help'. This will open up a page that describes common help topics..

In the upper right hand corner of that page, is a red box with a button that says 'Open New Ticket'

If you click on that, it will start the process. You will have to describe what is going on. While your ticket is being processed, you can still play the game normally, there will be a message in red along the top of your screen until the ticket is resolved.
Lvl 330 "Pseudo Achiever"
438 Posts
Link to post - Posted December 16th 2013 at 6:41 AM
Marci Wilson
For more information, refer to this forum stickie..

http://forum.djartsgames.ca/?thread_id=5637
Lvl 400 "Public Servant"
793 Posts
Link to post - Posted December 16th 2013 at 12:22 PM
Justin Stocks (CNE Dev)
Hi folks,

This issue should be fixed now. Please open a ticket if you're still having trouble delivering presents.

Cheers,
- Justin
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