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Codename Entertainment
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Can't close the Christmas Event pop-up :(
4 Posts
Link to post - Posted December 26th 2020 at 12:51 PM
EmiTea
I've gotten into a habit of playing for an hour everyday, and I've been playing since October this year. But today, for the first time ever, the Christmas Event pop-up won't close no matter how many times I click the X. I can't do anything until it closes, because the rest of the game won't respond.

I've tried re-loading 5 times now, I uninstalled and re-installed, and even tried leaving the game up for a while and clicking the X again. The button itself seems to respond, changing size slightly when clicked, but the pop-up just won't leave. Clicking "go to event" works, but the pop-up is still there.

Please help! My whole day will be thrown off if I can't whack my bushes! :(

Thank you for any help.
25 Posts
Link to post - Posted December 26th 2020 at 1:03 PM
BeetleBait
having this issue too. started doing this this morning. hella annoying
4 Posts
Link to post - Posted December 26th 2020 at 1:05 PM
EmiTea
And I've got Super Blueberries growing that will spoil by 2pm today T__T
7 Posts
Link to post - Posted December 26th 2020 at 1:08 PM
ThemePark
Having the same issue, and I sent a support ticket to Nick for good measure, hopefully he'll check the tickets or forum before the event ends.
275 Posts
Link to post - Posted December 26th 2020 at 1:23 PM
kiki_ar
EmiTea
sorry to hear about the crop, maybe friends can unwither them

We´re all stuck in that christmas window... many have sent mails and I posted on FB, just in case Nick is around
567 Posts
Link to post - Posted December 26th 2020 at 1:27 PM
Matthew Kliparchuk
Emit have we spoken to you of the sprinkler inititive for so many BB from a amicus vendor you can buy a sprinkler that will unwither your crops no matter what.
49 Posts
Link to post - Posted December 26th 2020 at 1:33 PM
Naniwa Man
Same issue prevents me to get token from granny in the event area.
Has been trying to get another seater.
Hope a developer find this thread and call the one who can kick the pop-up away soon.
49 Posts
Link to post - Posted December 26th 2020 at 1:33 PM
Naniwa Man
Same issue prevents me to get token from granny in the event area.
Has been trying to get another seater.
Hope a developer find this thread and call the one who can kick the pop-up away soon.
336 Posts
Link to post - Posted December 26th 2020 at 1:36 PM
ERIC1342
hey nick! this is a big problem!
6 Posts
Link to post - Posted December 26th 2020 at 2:00 PM
SeppieS
Having the same issue, can't get past the Christmas window. Need help. Afraid of my crops withering and losing progress in my game. Very irritating after the week I've had. Hubby in the hospital after a stroke on Xmas eve and they won't let me go there because of the virus. So this is my release and I can't even play my game. WTH!!! Come on Nick help us!!!
180 Posts
Link to post - Posted December 26th 2020 at 2:16 PM
Duckie
Ditto..

I just wanted to make sure I bought a pet or two from the sale.

If anyone has figured out a way around this glitch, could you please post how you did it?

Thanks :)
20 Posts
Link to post - Posted December 26th 2020 at 2:22 PM
DarkSwordsman
Me too, I hope this get resovled soon.
59 Posts
Link to post - Posted December 26th 2020 at 2:29 PM
Michael Inaba
still...
Post by Michael Inaba deleted December 26th 2020 at 2:29 PM
12 Posts
Link to post - Posted December 26th 2020 at 2:38 PM
Last Edited December 26th 2020 at 2:39 PM
enzfyr
Yes, started for me when I refreshed online version at noon PT for today's event/pet sale update. Just checked desktop version to see it has same problem.
4 Posts
Link to post - Posted December 26th 2020 at 2:43 PM
EmiTea
Thanks for the tips on the crops, Matthew and Kiki! And thanks to everyone else for jumping on this thread and trying other ways to contact the people in charge around here. I know it's the day after Christmas and all, but we wanna play...
4 Posts
Link to post - Posted December 26th 2020 at 2:53 PM
bushwhackerbob
Having the issue described in the OP. I am using the desktop client v1.2, but it also happens in Chrome with Flash player :(
10 Posts
Link to post - Posted December 26th 2020 at 2:59 PM
CNEweatherly23
Oh thank goodness, it's not just me. Thought for a while there my computer was bugging out or something, but it turns out the website is actually experiencing an error.
I'm guessing there was a recent mini-update that wound up breaking the game. Hopefully it won't take too long to fix.
80 Posts
Link to post - Posted December 26th 2020 at 4:27 PM
ajv1
Me too!!! Thanks to everyone posting their experiences so that I know I am not losing it!
239 Posts
Link to post - Posted December 26th 2020 at 4:30 PM
Anubischick
Everyone in the chat is having the issue as well, so it looks like it is game-wide. Oh well time to go do something else. Happy Xmas everyone :).