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Codename Entertainment
Problem with the game and auto refresh
2 Posts
Link to post - Posted December 11th 2015 at 3:58 PM
Jeremy Snyder
I'm not sure where to put this but my game keeps refreshing every few seconds. I'm not sure if this is happening to someone else or it's just me. But as of right now I can't play the game.
3620 Posts
Link to post - Posted December 11th 2015 at 4:40 PM
Erika/Alyniana
Hi Jeremy,

Sorry to hear you're having trouble with the game.

Have you closed the tab completely and reopened the game?

If you are still having issues, you can submit a help request with the "Help Me" button on top of the game and we'll take a look at your account.

Erika
2 Posts
Link to post - Posted December 11th 2015 at 4:46 PM
Jeremy Snyder
I have many times and I can't get it to where I can click on "Help Me" button. I even restarted my computer to try to see if that fixed it and it didn't. I open the game and with 3-5 seconds it refreshes every time.
3620 Posts
Link to post - Posted December 11th 2015 at 4:55 PM
Last Edited December 11th 2015 at 4:55 PM
Erika/Alyniana
Are you playing on Facebook under this name? Or with another name on a different platform?

You can email general@codenameentertainment.com and ask Justin to take a look if you list the details and your computer specs.
3620 Posts
Link to post - Posted December 14th 2015 at 11:15 AM
Erika/Alyniana
Justin has also suggested that you try logging out of Facebook and logging back in. It is possible that the game isn't registering your log-in status.
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