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Codename Entertainment
Crates from Spin

437 Posts
Link to post - Posted January 17th 2012 at 7:45 AM
Colleen Gillan
Yesterday I only received 16 crates and today, so far, only 1. I always have 20 crates waiting when I first log on and as soon as I accept them, I get more. Frequently, I already have a 2nd 20 before I stop playing for the day. Anybody having this problem?

437 Posts
Link to post - Posted January 18th 2012 at 7:59 PM
Colleen Gillan
Filed a support ticket on this last evening. One full day later I still have no response. Have to say I'm kind of disappointed. The must just be too busy with Mystic Gardens, where they have been responding to posts in the discussion boards.

70 Posts
Link to post - Posted January 18th 2012 at 8:41 PM
Lynelle Turley Klein
Colleen,

Once this happened to me and it had something to do with my privacy settings. I went to privacy, apps, edit and then click egg breaker 2. Make sure that the bottom section is set to "friends". If you have it set to "custom" then no one can send you gifts.

I don't know why, but that is how it is. If yours is set at friends then I am not sure what the problem is.

It was weird because my boxes gradually dropped off until I was only getting a few. I changed the setting. It then gradually increased until it was what it was before. Took a few days to completely get back to normal.

I hope it helps you.

70 Posts
Link to post - Posted January 18th 2012 at 8:42 PM
Lynelle Turley Klein
Or rather, most people can't send you gifts. It's freaky weird. But it worked for me and I hope it works for you.

437 Posts
Link to post - Posted January 19th 2012 at 5:45 AM
Colleen Gillan
Thanks Lynelle. I changed it to Friends. Not sure why it happened because I don't remember changing any settings, but it was set to Custom. Hopefully I'll start getting them now. I was only getting from 3 people, which was very odd. I'll let you know. Thanks again.

134 Posts
Link to post - Posted January 19th 2012 at 10:17 AM
Peter Minter (CNE Dev)
Hi Colleen,

Sorry for the slow response to your ticket, we actually have been having a bit of a major weather system here where we work and EB2 tickets seem to have gotten missed yesterday. My apologies I will try to stay better on top of it in the future.

Cheers,
Peter

437 Posts
Link to post - Posted January 19th 2012 at 11:15 AM
Colleen Gillan
Thanks Peter. I actually followed Lynelle's advice and it seems to be working.

70 Posts
Link to post - Posted January 19th 2012 at 12:15 PM
Lynelle Turley Klein
I never set mine to custom either. Facebook did it for me one day. LOL

Glad it helped you, too.

437 Posts
Link to post - Posted January 20th 2012 at 4:07 PM
Colleen Gillan
Just an update; I got up this morning to find 38 crates. I accepted my 20 and deleted a bunch that I didn't want. I am now up to 22 crates!

14 Posts
Link to post - Posted January 21st 2012 at 5:50 AM
Gloria Lundrigan
It would only let me outting 10 crate and i had 17 it said i reach my limit off 10 crates.
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