Codename Entertainment Forums

Codename Entertainment Forums > Crusaders of the Lost Idols > Technical Support > Quits on start (new computer)

Quits on start (new computer)
5 Posts	Link to post - Posted January 21st 2020 at 8:12 PM mrkag I just installed Crusaders on my new computer but it unexpectedly quits about 10 seconds after clicking the Start button. Clearing C:\Users\[username]\AppData\Roaming\GameLoaderSteam\Local Store\#SharedObjects and uninstalling/reinstalling did not fix the issue. I'm running Windows 10 v19041.21 Any ideas?
3620 Posts	Link to post - Posted January 22nd 2020 at 10:12 AM Erika/Alyniana Hi mrkag, I'm sorry to hear you're having issues with loading the game. Is Crusaders allowed to contact the internet by your firewall, anti-virus or anti-malware programs? Are you running any other security programs that would flag it? Erika
5 Posts	Link to post - Posted January 22nd 2020 at 6:35 PM Last Edited January 22nd 2020 at 6:35 PM mrkag I made an explicit allow-all firewall rule for Crusaders, but that did not fix the issue. Other games, such as Idle Champions and Warframe are able to run. Defender is enabled but there is no indication that it is blocking Crusaders. The game does run but I am not able to get past clicking the Start button. I did find the following entry in the Windows Application log: Log Name: Application Source: Windows Error Reporting Date: 1/22/2020 8:08:30 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: ****** Description: Fault bucket 1502036857479517935, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Crusaders of the Lost Idols.exe P2: 0.0.0.0 P3: 5bfef07c P4: KERNELBASE.dll P5: 10.0.19041.21 P6: d3dc0d27 P7: 4001000a P8: 001294f2 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD78B.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD847.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD858.tmp.xml WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20200113 1 Event Collector_0_inject.etl \\?\C:\Users\**\AppData\Local\Temp\WERD878.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Users\*\AppData\Local\Temp\WERD879.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD875.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD896.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Crusaders of the_fbd883e6cdfdf98c8276526f47f42c96eb1b6_f23ef344_928c1919-c8c6-44d5-958e-67ac6c0f6bb5 Analysis symbol: Rechecking for solution: 0 Report Id: 929119fb-4b32-48d9-80fe-8f6f6847cd9e Report Status: 268435456 Hashed bucket: 997778fee078786fb4d84e90519c56ef Cab Guid: 0 Event Xml: 1001 0 4 0 0 0x80000000000000 983 Application **** 1502036857479517935 1 APPCRASH Not available 0 Crusaders of the Lost Idols.exe 0.0.0.0 5bfef07c KERNELBASE.dll 10.0.19041.21 d3dc0d27 4001000a 001294f2 \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD78B.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD847.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD858.tmp.xml WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20200113 1 Event Collector_0_inject.etl \\?\C:\Users\**\AppData\Local\Temp\WERD878.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Users\****\AppData\Local\Temp\WERD879.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD875.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD896.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Crusaders of the_fbd883e6cdfdf98c8276526f47f42c96eb1b6_f23ef344_928c1919-c8c6-44d5-958e-67ac6c0f6bb5 0 929119fb-4b32-48d9-80fe-8f6f6847cd9e 268435456 997778fee078786fb4d84e90519c56ef 0
12 Posts	Link to post - Posted February 6th 2020 at 8:45 AM Daniel Godreau same thing is happening with my new computer too. unable to play this game
5 Posts	Link to post - Posted February 6th 2020 at 9:21 AM mrkag Are you also using an AMD processor?
12 Posts	Link to post - Posted February 6th 2020 at 9:30 AM Daniel Godreau ya. i went from intel i7 3770k to ryzen r7 3800x
5 Posts	Link to post - Posted February 9th 2020 at 10:24 AM mrkag I went from an Intel 6700k to AMD 3950x. Another factor is that I am running Windows 10 Insider Program build 19041.21.
2 Posts	Link to post - Posted February 11th 2020 at 3:45 PM Reset42 I'm running a Ryzen 3900x, same issue. It used to work fine until a previous windows update. I'm currently on insider build 19559. Same account still works fine on my release build windows laptop (running an I5)
5 Posts	Link to post - Posted February 17th 2020 at 11:44 AM mrkag I think Reset42 confirmed my hypothesis that it's related to the Windows build. I'm testing that out now, by upgrading from 18363.657 to 19564.1000 on an Intel system.
12 Posts	Link to post - Posted February 22nd 2020 at 5:29 AM Daniel Godreau i have no problem with my intel build. it is my amd build that won't start the game
12 Posts	Link to post - Posted March 2nd 2020 at 1:47 PM Daniel Godreau did any of you get it working on your amd build?
2 Posts	Link to post - Posted March 10th 2020 at 10:12 PM Reset42 Happy to report that this evening, after a windows update to 19577.1000, crusaders is now loading and working again!
12 Posts	Link to post - Posted March 15th 2020 at 12:38 PM Daniel Godreau it was working on 19577.1000, now 10 minutes ago it won't load anymore.
	Log in to reply to this thread!