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Codename Entertainment
Flash Sale Gone Wrong

1 Posts
Link to post - Posted February 6th 2017 at 12:06 AM
cash22
I had a Flash Sale come up offering a Golden Epic for Turkey and 9 (I think) Chilly chests for $4.99. I bought it and I received an Golden Epic for Billy and 9 different chests instead. I also already had that Golden epic for Billy. Is there any way to fix this?

1 Posts
Link to post - Posted February 6th 2017 at 12:18 AM
Wjmateus
here i bought President Billy GE + 9 chests and received moma kaine GE + 6 chests -.-

4 Posts
Link to post - Posted February 6th 2017 at 2:15 AM
Shiiva
Bought the gear for Artax's Lion's roar, got some useless trash for the useless Phoenix.
Please fix.

4 Posts
Link to post - Posted February 6th 2017 at 2:58 AM
Shiiva
Before it bought a cape for Sal, got a cape for Nata. I prefer one for Sal...

1 Posts
Link to post - Posted February 6th 2017 at 6:05 AM
ThePlumbus
Got offered 2 ( which is a first to me ) and both times I received different golden epic cards ( one was the golden panda 150% gold found instead of a+600% dps on a hero I can't remmember and the second was a +600% for the hermit instead of Mercy's 150% ability) I'm not complaining , since it's a golden epic gold boost and a +600% on my main dps, but I'd prefer to get the gift promised with the pack that I buy since it does impact wether or not I'll buy said pack.

95 Posts
Link to post - Posted February 6th 2017 at 6:13 AM
Viktyr Gehrig
This bug has affected me, too. I was offered Natalie's cape, and got Phoenix's ring instead. Plus, I got the right number of chests, but the wrong kind-- and the chests I got offered gear for Crusaders I do not normally use.

1 Posts
Link to post - Posted February 6th 2017 at 6:23 AM
thistlethorn
The flash sale offered me a Golden Epic for Drizzle and six (I think) Carnage Cup Jeweled Chests. Once I paid it turned into gear for Emo Werewolf and different chests. I would not have spent money on what I received.

2 Posts
Link to post - Posted February 6th 2017 at 6:35 AM
Timmay55
I had the sale offering Sasha's item to increase Bulwark by 150% and received Wendy's Nimbus 200 increasing her dps by 600%...definitely did not want that and my chests were also wrong.

95 Posts
Link to post - Posted February 6th 2017 at 6:37 AM
Viktyr Gehrig
Well, I got offered a Natalie's cape and received Phoenix's ring instead. Restarted, offered Emo's crystal, got Emo's crystal. Restarted, offered Jason's sword, got Reginald's constitution. I'm one for three, and can't afford to continue repeating the experiment-- I was offered a fourth Flash Sale when I restarted.

This is kinda fun, but I hope they fix it quickly. And give people what they paid for.

1 Posts
Link to post - Posted February 6th 2017 at 7:30 AM
Okokok
Same problem. I bought GE for president, but received for king.

1 Posts
Link to post - Posted February 6th 2017 at 9:18 AM
fred067
Same problem, flash sale for a golden epic for gold panda (+150% gold) and i receveid a golden epic for sal.
Could you rectify it please, thanks a lot

8 Posts
Link to post - Posted February 6th 2017 at 10:48 AM
darkjova
15 minutes ago I bought a flash sale to get the golden epic for RoboTurkey's short circuit ability, I didn't receive this

3620 Posts
Link to post - Posted February 6th 2017 at 11:15 AM
Last Edited February 6th 2017 at 11:16 AM
Erika/Alyniana
@ Everyone Thank you for the report. The issues around purchasing Flash sales should now be resolved for future purchases.

Please reload the game before making if you have not reloaded the game since 9am PST today (Feb 6th).

If you were awarded the wrong items, please put in a support ticket following the instructions for where you are playing.

We will swap the Golden Epic for the one you thought you were buying. We will swap chests to the correct chests if they are unopened. We will award the proper purchase if nothing was awarded at all.

Since there is a higher than normal volume of tickets because of this, it could take a couple days for you to get a reply.
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