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Codename Entertainment Forums > Crusaders of the Lost Idols > Technical Support > Game not loading

Game not loading
6 Posts	Link to post - Posted May 11th 2016 at 11:34 AM TheFaston Win8, Steam. It stops at "Loading Game..." screen. I play on ArmorGames and want transfer to steam version, but i can't do this. Sorry but i don't know how to get logs.
3620 Posts	Link to post - Posted May 11th 2016 at 12:24 PM Erika/Alyniana Hi Faston, Sorry to hear you're having issues loading the game. Are you trying to download anything while the game is trying to load? Are you on wired or wireless internet? Erika
6 Posts	Link to post - Posted May 11th 2016 at 12:53 PM TheFaston Wireless. I don't download at steam, but surf on my browser.
3620 Posts	Link to post - Posted May 11th 2016 at 2:36 PM Erika/Alyniana Is it possible to move your computer closer to the wireless router? Or plug in an ethernet cable?
6 Posts	Link to post - Posted May 11th 2016 at 3:00 PM TheFaston Ok, I've tried, but it did't work.
3620 Posts	Link to post - Posted May 11th 2016 at 4:09 PM Erika/Alyniana What do you see when you visit this link? http://idle.djartsgames.ca/~idle/swf/CrusadersSteam.swf It should be a black screen.
6 Posts	Link to post - Posted May 11th 2016 at 4:24 PM TheFaston Yep, only black screen http://s020.radikal.ru/i710/1605/e3/0c7ef9442494.jpg
3620 Posts	Link to post - Posted May 11th 2016 at 4:33 PM Erika/Alyniana Hmm, interesting. It means you can ping our server, so you should be able to load the game. You may just have to try again later on.
6 Posts	Link to post - Posted May 11th 2016 at 4:49 PM TheFaston I tried start the game during a week at least. Also I reinstall game and steam. But haven't progress. Perhaps I've should apply to Steam support and needlessly distract you?
3620 Posts	Link to post - Posted May 12th 2016 at 1:37 PM Erika/Alyniana Hi TheFaston, I'm sorry you are disappointed with the support, but it's hard to troubleshoot someone's computer remotely. Most of the time players report having loading issues, it is just a temporary drop in their internet speed when they are trying to load the game. Otherwise it could be needing the latest version of Flash, or needing to verify the local game files. Erika
6 Posts	Link to post - Posted May 12th 2016 at 2:39 PM Last Edited May 12th 2016 at 2:40 PM TheFaston Forgive me for my words, Erika, I just thought that you are not responsible for the Steam version... As I said, I play on ArmorGames and was on Kongregate and no problem with the game on these sites. I reinstalled the game and Steam, check "cache integrity." My Internet speed is an average of 30 Mb/s, so I think that's not the problem. I also installed Clicker Heroes, which Flash too and there was no problems. Maybe something is wrong with my operating system. I haven't other ideas. Probably it's not meant to be play on Steam. Thank you for your work, Erika, good luck and fewer bugs :3
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