FAQ

Which account will survive?

You should GENERATE the code on the account you want to survive, and PASTE it into the account you don't want to keep. Think of the code as the keys to a car. You should give the keys to the account that you want to be able to drive the car.

I thought you said you couldn't do this?

As we said before, this is something that our platform partners tend to frown upon. With that said, we've looked at a lot of other idle games and many of them already offer similar functionality, so we think we have a pretty good case to make for adding it in. Our player's experience always come first.

What if I already have stuff on both platforms?

Your progress on the account being linked will be lost. However, any chests purchased for real money on the lost account will be automatically added to the surviving account. For example, if you've already bought some real money chests on Steam but now want to play with your Kong account's progress on Steam, your surviving Kong account will receive all the real money chests you bought on Steam.

What if I want to unlink my accounts for some reason?

If you wish to unlink an account you can open a support ticket and we may provide this functionality on a case by case basis. Because of the fact that real money chest purchases could be duplicated by linking accounts, we may not provide this functionality in all cases, or it may be provided with some caveats (such as hard resetting the account being unlinked).

Why can each link-code only be used once?

For security reasons we only allow each link code to be used once. This is so that someone can't randomly guess the code for your account and start playing it without your permission. If you want to link multiple accounts together, you can generate separate codes for each one. You should only generate a code that you intend to use immediately.

Can I merge two accounts instead?

Unfortunately this is not functionality we're planning to offer at this time. There are too many caveats, exploits, and edge cases involved in merging the progress of two accounts into one. We think that linked accounts should provide the experience players have been asking for.

Will I get my Achievements on Steam?

Yes, if you link an account with the achievements already earned, you will be credited with the Steam achievements.

Why can't I see the Linking option on a brand new account?

You must complete the tutorial before the linking option will appear in the settings drop-down. We know it's kind of annoying, but it only takes a couple of minutes to zip through the tutorial.

If you link your Kong account, everything will be there because it's the same account then.

The Carnival Crusaders just aren't on Steam because the event ended as we launched, they are still in the game code.

Right, thanks for clearing that up :)

I don't pick favorites when it comes to platforms but I must admit that the Steam version has so much smoother game play and that's what truly counts!

Do you expect any issues with the account transfers? I know that you're resending the steam launch codes. (Free Epic Hermit Hat) I know I'll transfer my kong account to steam version. Both will be the same account then.

After linking two account, I can play in either platform and the progress will be saved to the same account right ?

@ Meinhild: We do plan on emailing everyone on the newsletter list a Hermit Hat code, redeemable anywhere. =)

sweet ! you can never have too many hats :) . glad to hear this as atm i prefer to play thru fb . linking is awesome too . options for tha win .

@ Rizing: The codes redeemed will not be merged, just premium purchases.

So it will just be whatever codes you've redeemed on the account you choose to generate the link code on.