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Why are some people saying they received 3 reforge crystals when salvaging?...

232 Posts
Link to post - Posted February 27th 2015 at 1:56 PM
Last Edited February 27th 2015 at 1:59 PM
Andaho
Why are some people saying they received 3 reforge crystals when salvaging the Event MP Epic rings?

I thought... maybe it's because of luck skill? - but no... Annie has loads of luck skill, and she also only ever got 2.

I, and many others, have only EVER received 2 from each ring.

In a game that puts spending real money as an advantage in the game, I feel cheated that I have only ever got 2 reforge crystals, when others were reporting, half the time, GETTING 3!!!

A random 50% bonus to random players?

52 Posts
Link to post - Posted February 27th 2015 at 1:59 PM
Annie
http://i.lvme.me/v8ccqht.jpg

3620 Posts
Link to post - Posted February 27th 2015 at 3:53 PM
Erika/Alyniana
Hi Andaho,

It can be 2 or 3 crystals when salvaging a piece of level 30 gear.

Erika

232 Posts
Link to post - Posted February 27th 2015 at 4:18 PM
Last Edited February 28th 2015 at 10:54 AM
Andaho
Well.... that's interesting.... because it must be broken for my account (and many others)...

I am OCD, and follow the numbers naturally and closely... I follow numbers like; I know that if I have 7 epic rings, and 32 crystals, that after I salvage them, I'll have 46... and I always do (always 2 from each)... but besides that, when I heard people saying they often get 3, I've been paying extra special attention to it...

I didn't bring it up because I thought they were pulling my leg or something... cause I have NEVER got 3...

It was farflier I heard say it once... that he often gets 3 crystals from the rings... and that he had 192 crystals saved up!!! :o - And that was a few days ago... I've got no idea what he has now (a few days later)... but because of those extreme numbers, I thought he was joking around...

I asked Annie to keep an eye on how many reforge crystals she was getting too.. but she also confirmed, every single time, always 2...

I thought it might be based on the item quality... e.g. I sometimes received an Armour ring as low as +73, and as high as +88 (primary skill)... but sure enough, nope, always 2 crystals from them... so I had convinced myself even more they were just 'pulling my leg' by saying they were getting 3.

It's only now after the event has ended, that I was talking to other people, asking if they had saved up crystals, that I discovered more people saying they were usually getting 3 crystals from the rings!!!! - along with loads more players saying they have only ever got 2.

I put massive effort into this event, purposely to collect reforge crystals by playing 5 Heroic MP every day... and also going to the effort to escort lower level players that were having a hard time finding a strong enough team to carry them...

So is it reasonable for me to ask for this massively unfair salvage bug to be fixed, and to be credited with the reforge crystals that I have missed out on?

Do I need to open a support ticket? - can I just link them to this thread, rather than copy/pasting the contents into the ticket? lol

6 Posts
Link to post - Posted February 28th 2015 at 10:57 AM
Eleanor
i only got 2 also..

232 Posts
Link to post - Posted February 28th 2015 at 11:21 AM
Last Edited February 28th 2015 at 11:23 AM
Andaho
I've always paid attention to numbers... if I had ever received 3 from any level 30 item, I would have been, like, "oh wow! I just got 3!"... but it's never happened. I'm 99% certain that if the devs take the time to look at the logs they will see that... the other 1%, must be if there's something wrong with their logs, or with my account... perhaps a log might show that I receive 3, but infact I only receive 2.

91 Posts
Link to post - Posted February 28th 2015 at 12:21 PM
shikitenshi
I only salvaged one ring , even if all are worse than the winter rings , including the speed ring, I got 2 crystals. I wonder who are those who got 3 and why did that happened . and don't say random , there is no such thing .

40 Posts
Link to post - Posted February 28th 2015 at 12:40 PM
dansonage
"Hi Andaho,
It can be 2 or 3 crystals when salvaging a piece of level 30 gear.
Erika"

Sounds like its a chance of getting 3 instead of 2 on a piece of gear enchanted to level 30. So if you haven't gotten 3 maybe you have just been unlucky, how many lvl 30 gears have you salvaged?. I haven't gotten rid of any lvl 30 gear yet so I haven't had the chance to see.

232 Posts
Link to post - Posted February 28th 2015 at 2:48 PM
Andaho
well, danson... during the event, it was 3-5 epic rings every day... and every piece of green and blue equipment I get, I always salvage it, since salvaging was first added as a feature.

So talking numbers... 'a lot!'.

I don't believe an item being enchanted or not makes a difference to getting 2 or 3... cause the ones getting 3 have been getting 3 from unenchanted items.

52 Posts
Link to post - Posted March 7th 2015 at 8:57 AM
Annie
Paying close attention to the salvaged items, I can confirm that I never get 3 crystals either, it is always just 2.

Also, I am so fed up with not being able to do as much damage as the other 2 classes. Can we, please, have a skill that also doubles+ our damage? Fed up seeing only rangers and warriors in the scoreboards.

Also, I am hoping this is a "bug", but these 2 overpowered classes both also have greater armor and hats (from HoT and BH). How can you justify this move? Warriors have 50% greater armor than wizards, yet we can't deal as much damage as they do? I'm forced to play on defensive sidelines because in no way I can blow things up with my nerfed skills like rangers and warriors. We are the forgotten race, and I don't even know why I'm bothering to write this, because it will be brushed off like any other suggestions/comments above and before...

232 Posts
Link to post - Posted March 9th 2015 at 4:53 AM
Andaho
Bump!

Aly, you confirmed that I should be receiving "2 or 3"... but I have only ever been receiving 2 from any level 30 loot.

I am feeling there is a bug that many players are effected by, where we are getting cheated out of 25% of the crystals we should have got (if it's a 50% chance to get 2 or 3 - which is sounds like it is by talking to those who do get 3).

With no meaningful response here, I'm starting to come up with conspiracy theories...

Have the devs done this on purpose, perhaps that 'older' players are only ever getting 2, and 'newer' players are getting a 50% chance of getting 3? - as a very unfair and hidden advantage to make 'newer' players catch up with 'older' players?

50 Posts
Link to post - Posted March 10th 2015 at 3:43 PM
Jomale
Very interesting observation, Andaho. Perhaps no response is a sign of guilt! :P

4 Posts
Link to post - Posted March 11th 2015 at 12:43 AM
Cruz.
I logged in to Hyperion to salvage most of my epic rings and not a single time I got 3.
I wonder what the chance is, I wonder what the chances are for many things. Why's it such a big secret? Drop rates are known in many games.

232 Posts
Link to post - Posted March 11th 2015 at 7:24 AM
Andaho
If this is a bug, the longer it goes on, the bigger the impact of the advantage of those who are lucky enough to be getting 3.

3620 Posts
Link to post - Posted March 11th 2015 at 1:06 PM
Last Edited March 11th 2015 at 1:15 PM
Erika/Alyniana
We looked into it and identified an issue.

Right now it is impossible for anyone to have gotten more than 2 crystals when salvaging gear.

232 Posts
Link to post - Posted March 11th 2015 at 1:32 PM
Last Edited March 11th 2015 at 2:29 PM
Andaho
But.... you said yourself you can get 2 or 3, weeks ago (at the top of this thread)... and left me to puzzle over this for weeks :S

The few people I have spoken to that say they got 3 crystals about half the time, I quizzed them to make certain they weren't being mistaken...

I asked them "really???" and "how often do you get 3 instead of 2?", and they confirmed "about half the time" - if they were mistaking the scrap for crystals, then they would have said they got 3 EVERY time.

Farflier is one of them... Yelena is another... plus several others that I can't remember the names of... (edited out Yass as an example, I was wrong, it wasn't him)

But hang on... "We looked into it and identified an issue" - so there WAS an issue? - but "Anyone who says they have are mistaken".

?!?!?!?!?!?!

If there was an admission that there WAS a bug, that has now been fixed... I wouldn't be so passionate about this issue... But receiving the 25% extra reforge crystals that I missed out on would be nice :P At least as a reward for identifying this unfair and hard to notice bug? :D

"right now" and "to have gotten" suggest opposite things?... and "We looked into it and identified an issue" yet, "Anyone who says they have are mistaken"?!??!?!?!?! WTF?

3620 Posts
Link to post - Posted March 11th 2015 at 1:38 PM
Erika/Alyniana
Sorry about the delay in looking into it. As you can understand, we are very busy.

There is an issue. It will be fixed. But until it is, no one can have gotten 3 crystals or will get 3 crystals.

232 Posts
Link to post - Posted March 11th 2015 at 1:39 PM
Andaho
oh... while I was writing that, the "Anyone who says they have are mistaken" was edited from the end of your post :/

Does that mean the "have gotten" needs editing out too?

232 Posts
Link to post - Posted March 11th 2015 at 1:48 PM
Last Edited March 11th 2015 at 1:48 PM
Andaho
Well, thank you for finally starting to address the issue :) - I realise that it can be hard to deal with complaints... don't take any ranting personally :)

A bug this minor, has the potential to go unnoticed for a very long time, although it has a large effect on the fairness of the playing-field.

886 Posts
Link to post - Posted March 11th 2015 at 3:16 PM
David Whittaker (CNE Dev)
Hi Andaho,

Looking at the code that applied the random factor to salvaging reveled that it had never been applying. So the results of salvaging have had no random variance since we released that feature back in December. So the playing-field is perfectly fair, nobody would have been getting 3. Reports of 3 are mistaken.

-David