Email: Password:
Codename Entertainment
Link for Big Fish Support
1530 Posts
Link to post - Posted May 1st 2018 at 10:48 AM
ArmyMomOkc
Dev's you may want to create a sticky for Big Fish players to submit tickets for BF issues.

https://bigfishgames.zendesk.com/hc/en-us/

There is some understandable confusion for BF players, especially for those who don't normally access BF online.

Thank you!
3620 Posts
Link to post - Posted May 1st 2018 at 11:11 AM
Erika/Alyniana
So players who need to speak to Big Fish about issues with the Big Fish Game Launcher?

Confusion around what exactly?
1530 Posts
Link to post - Posted May 1st 2018 at 11:22 AM
Last Edited May 1st 2018 at 11:24 AM
ArmyMomOkc
Erika,
Did you see the post by a BF player having trouble with the BF game launcher? Many Bf players use the game manager instead of the web. Before BF closed their forum players would go to the forum to report technical issues. Now they are directed to this forum. There are many issues a BF player may need BF support rather than CNE support.
It's just a suggestion, thought it would be helpful.
1530 Posts
Link to post - Posted May 1st 2018 at 11:32 AM
ArmyMomOkc
The confusion is being directed to this forum rather than BF forum. Before if a player was having an issue they would be able see in the BF forum if it is a known issue. Then they would know if they need to submit a ticket for assistance or not.
If they decide they need more assistance there are links that give help resolve issues like one with the GM before submitting a ticket. It's similar to your help options.
As I said, it's just a suggestion.
Log in to reply to this thread!